One of the most frequent questions I ask businesses that have hit a stumbling block in their development is: “How do you learn?”. Some of the business owners or executives usually scratch their heads a little, at this point, before coming back to me with explanations that include mentoring initiatives, on-the-job training, performance reviews, in-house libraries and ever expanding job descriptions.
Read more...It is an inescapable part of doing business today that work has, to a large extent, been commoditized. No matter what business you are in there will always be someone else competing for the same customer base, offering largely the same products or services.
Read more...Social is the default setting in most of the things we do, even when we don’t realize it. Take driving for example. It’s an activity that has us control large metal machines that obey strict mechanical laws and run on complex road networks where conduct is governed by a strictly defined set of rules.
Read more...One of the most critical aspects of marketing in business is what I call the Caring Factor. Every business wants to tell its customers that it cares. It cares about them, it cares for them. It wants to make them feel loved and appreciated. And the challenge is: how do you do that, exactly?
Read more...One of the first things I notice in the businesses I come in contact with across the world is whether those who work in them are excited by what they do or not. Work is necessary. If we are working and we’re calling it work then we have to do it in order to make a living.
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